Return policy

At Zin In Thuiswerken, we strive to provide the best possible customer experience. If you're not completely satisfied with your purchase, we're here to help. Please read our return policy carefully to understand how returns and exchanges are handled.

1. Return Process

All returns and exchanges must be initiated within the provided days by each partner from the date of purchase. To initiate a return, please contact their customer support team. They will guide you through the return process and provide you with a return merchandise authorization (RMA) number if applicable.

2. Eligibility for Returns

To be eligible for a return, the generic following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• It must be in the original packaging.
• You must provide proof of purchase, such as an order number or receipt.

Please note that certain items / categories are non-returnable.

3. Partner Handling

At Zin In Thuiswerken, we work with trusted partners to bring you a wide range of products and services. It's important to note that return policies and procedures may vary depending on the specific partner involved. Therefore, all returns, refunds, and exchanges will be handled directly by the partner who fulfilled your order.

When not (fully) undersood, you contact our customer support team, we will provide you with the necessary information and instructions to coordinate your return with the appropriate partner. Our team will remain available to assist you throughout the process and ensure a smooth experience.

4. Refunds

Once the partner receives and inspects the returned item, they will notify us of its condition. We will then initiate the refund process, subject to the partner's refund policy. Please allow a number of days, as provided by the partner, for the refund to be processed and credited back to your original payment method.

5. Shipping Costs

Please note that shipping costs are non-refundable, unless the return is due to an error on our part or a defective item. In such cases, we will coordinate with the partner to arrange a return shipping label or cover the return shipping costs.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will work with the partner to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at info@zininthuiswerken or 06-43583834. We're here to help!